#AH80991 Type: Full time

Avanti Hotels in Paphos are recruiting for a Receptionist / Night Receptionist to join our team. Please see more details below.

Duties & Responsibilities

• Assists with the checking in of guests as per existing Front Office policies and regulations.
• Answers the telephone, provide requested information to callers
• Takes and relays messages to guests correctly and promptly
• Greets people entering the hotel
• Directs guests or any other visitors to the correct department
• Deals with queries from both the public and hotel guests
• Performs general administrative and clerical support
• Ensures that Reception area is kept clean and tidy at all times
• Notifies the porter to transfer guests’ luggage to their assigned rooms
• Assists in guests’ check-out and knows how to settle guests’ accounts
• Informs guests of hotel and general information regarding restaurants etc.
• Offers wake up services, orders taxi transfers as and when required.
• Adhere to Hotel’s standards, policies and procedures and to have a complete understanding of the policies; including Fire, Hygiene, Health & Safety
• Ensure that duties are carried in an honest and ethical way by abiding the Hotels’ rules and regulations and the Cyprus Law
• Perform any other relevant duties assigned by the Front Office Manager

Requirements

• Excellent knowledge of English. Knowledge of Greek or any other language will be considered as an advantage
• Ability to work in a fast pace environment and cope under pressure
• Computer Literate
• Knowledge of THEOVA systems will be a plus
• The ability to cope under pressure
• Problem-solving ability, to resolve issues as they arise
• Excellent interpersonal skills in handling staff relations and/or guest complaints
• Due to work permit restrictions, candidates must have the right to work in Cyprus

We look forward to receiving your application for the vacancy.

Please email your CV to avanti@avantihotel.com quoting Receptionist or Night Receptionist in the subject.