#DL81238 Type: Full time

The Quality and Risk Management - Consulting Team of the Technology & Transformation (T&T) Department of Deloitte Middle East & Cyprus is seeking to recruit a Quality Manager, at the level of Manager, based in our Nicosia or Limassol office.

At Deloitte, every day, your work will make an impact that matters, while you thrive in a dynamic culture of inclusion, collaboration, and high performance. As the undisputed leader in professional services, Deloitte is where you’ll find unrivalled opportunities to succeed and realize your full potential.

The Team

It takes a high-powered network of internal support professionals to keep Deloitte strong, leading with purpose to solve complex challenges for clients and communities while driving global strategy, programs, and transformational experiences across disciplines and borders. Joining us means committing to a career with one of the world's largest and most prestigious professional services firms, recognised as Best Employer in the Middle East, Best Consulting Firm, and recipient of the Middle East Training & Development Excellence Award. Deloitte Technology and Transformation in the Middle East (“DME-T&T”) is on an exciting growth journey, enhancing internal functions for safe scaling to handle large and complex deals in technology implementation and operations.

The Quality Manager Role

In this role, you will act as a trusted advisor to the Deloitte T&T Leadership Team on matters related to engagement delivery quality, finance, and contract matters of large-scale, high-risk engagements within both public and private sectors.

Key Responsibilities:

• Plan and execute quality activities (e.g., methods, tools, engagement quality management processes, governance, technology) appropriate for the size and complexity of engagements, ensuring adequate leadership oversight and involvement.

• Identify and assess any risks and issues with potentially major impact on the quality of the delivery. Provide and implement mitigation actions and plans with the engagement teams.

• Escalate to senior leadership as appropriate and provide recommendations for resolution of identified challenges.

• Contribute towards the evolution of the Quality Assurance Framework, especially by proposing and implementing improvements related to people, process, and technology.

• Collaborate with teams across the business unit as well as across the DME and other Deloitte Member Firms.

• Create training materials and deliver training to the business.

• Support and encourage compliance and effectiveness in applying Quality and Risk Management policies and processes.

Requirements

• Undergraduate and/or postgraduate degree in Business Administration or related disciplines.

• Strong data analysis skills, demonstrating the ability to interpret complex datasets, identify trends, and provide actionable insights to support decision-making processes.

• Understanding of project management (agile, waterfall) and experience in project delivery.

• Proven experience as a team leader, showcasing exceptional team-building skills to foster collaboration, motivate team members, and drive collective success in achieving project goals.

• Strong commercial and financial understanding of engagement economics and profitability levers.

• Skilled in assessing risks linked to extensive professional services engagements.

• Proficient in communicating intricate contractual information to the broader project team and stakeholders.

• Skilled at performing well in a dynamic and deadline-oriented environment.

• Highly self-motivated with a demonstrated ability to work independently and effectively.

• Experienced in navigating and thriving within corporate environments, particularly within matrix organisations.

• Excellent written and spoken English communication skills.

Desired Experience

• Hands-on project management experience.

• Familiar with latest technology in data and workflow tools e.g., GenAI, CLM, ServiceNow.

• Data modelling and automation knowledge.

• Proficiency in Arabic language will be regarded as an advantage.

Benefits

• Competitive remuneration package.

• Pension plan.

• Medical coverage and life insurance.

• Continuous professional development.

• Flexible hours and hybrid working.

• Friday afternoon off throughout the year.

• Public Holidays falling on weekends given as paid Wellbeing Day off on the Friday before.

• Special types of leave.

• Deloitte Employee Assistance Program, providing 24/7/365 specialist counselling support.

Why Deloitte?

• Be the true you! We foster diversity and inclusion and encourage you to bring your authentic self to work. Explore, question, and collaborate while building a career that inspires and energizes you.

• Never stop growing! Diversity of thought makes us stronger. At Deloitte, we tailor a personalized learning experience, offering you the opportunity to grow at your own pace and achieve maximum impact.

• We practice what we preach! As a Purpose-led organization, at the heart of everything we do is a set of timeless principles and unifying values.

Applications

Interested applicants should apply through cydeloittecareers.com selecting the specific vacancy under ‘Vacancies at Deloitte’.

All applications will be treated with the strictest confidentiality.

Please note that only shortlisted candidates will be contacted.

Join us to make an impact together - Apply now!