#WL81309 Type: Full time

About the Role

We are looking for a motivated and customer-focused customer support representative (German speaking) to join our growing team in Limassol. The ideal candidate will be the first point of contact for our German-speaking clients, ensuring they receive outstanding support and a seamless experience.

Main Responsibilities

• Handle customer inquiries via email, chat, and phone in a professional and timely manner

• Assist customers with account-related questions, transactions, and general platform usage

• Troubleshoot issues and escalate complex cases when necessary

• Ensure a high level of customer satisfaction by providing accurate and helpful information

• Work closely with other departments to resolve customer concerns effectively

• Maintain detailed records of customer interactions

Requirements

• Fluency in German and English (spoken and written) is essential

• Previous experience (minimum 1 year) in a Customer Support role will be considered an advantage

• Strong communication and interpersonal skills

• Ability to work independently and as part of a team

• Basic computer skills and familiarity with customer support software/tools

• Positive attitude and problem-solving mindset

• Willingness to work on a rotational shift schedule, including evenings, weekends, and holidays

What We Offer

• Competitive salary package

• Friendly and dynamic working environment

• Career growth opportunities

• Ongoing training and support

• Modern office in a central location in Limassol

• Shift allowances where applicable

How to Apply

If you’re ready to take the next step in your career and join a supportive team, we’d love to hear from you. Apply now through Carierista or send your CV to hr@wiztechgroup.com