#AH81714 Type: Full time

Job Position: Reservations Officer

Working for: Aphrodite Hills Resort Ltd

Reporting to: Resort Reservations & Revenue Manager

Location: Aphrodite Hills Resort, Paphos

Job Summary:

Aphrodite Hills Resort is seeking a detail-oriented and customer-focused Reservations Officer to join our dynamic team. The ideal candidate will be responsible for managing guest reservations efficiently and professionally, ensuring high levels of accuracy and customer satisfaction. You will serve as a key point of contact for guests, travel agents, and tour operators, providing exceptional service that reflects the luxury standards of Aphrodite Hills Resort.

Key Duties/Responsibilities:

• To deal efficiently with all telephone, email, internet and ‘in person’ enquiries
• To ensure that all reservations are recorded following procedures with full and clear information and that they are inputted accurately and promptly into the system
• To maximize revenue by converting enquiries, recognizing business prospects and opportunities to upsell
• To liaise with clients and partners in a professional manner building rapport and creating professional relationships
• To exercise effective listening to capture relevant information and provide a premium experience for the guest
• To liaise with all departments to ensure the best service is provided to our customers.

Requirements and Qualifications:

• Education in Hospitality or a related field or at least 1 year experience in a relative position
• Pleasant and outgoing personality
• Customer-service experience
• Excellent written and verbal communication skills in English language(Other languages will be considered as an advantage)
• Multi-tasking and time-management skills, with the ability to prioritize tasks
• Excellent knowledge in Microsoft Office
• Flexible working hours
• Driving License
• Eu citizen or an EU work permit holder

Benefits:

• Permanent all year around position.
• 2 days off per week-Sundays Closed (08:30-17:00 / 10:00-18:30)
• Competitive compensation package which includes 13 salaries
• Opportunities for career development and growth within the company
• Discounts for all outlets/restaurants and accommodation
• Complimentary Lunch
• Provident Fund
• Medical Fund

Applications:

Qualified candidates must apply to the Human Resources Department by sending their CV and job opening title to vacancies@aphroditehills.com or apply via our company website link here

All applications will be treated as strictly confidential. Only shortlisted candidates will be contacted.