#IF81851 Type: Full time

ISX Financial EU Plc is a leading financial technology company that provides secure and efficient payment solutions. We are looking for talented individuals to join our team and help us continue to innovate in the fintech industry.

As an Electronic Money Institution licensed by the Central Bank of Cyprus, we offer a wide range of financial services, including payments, e-money issuance, and identity verification. Our advanced anti-fraud and anti-money laundering systems ensure the highest level of security for our customers.

We are a global company with offices in multiple countries, and our team is committed to delivering exceptional customer service and innovative solutions.

Join us and be part of a team that's shaping the future of finance.

The role:

We’re hiring energetic and motivated individuals to join our Customer Support Team! Do you possess strong communication and problem-solving skills, a keen eye for detail, passion for delivering excellent customer service? Whether you're a recent graduate or have relevant experience, this is a fantastic opportunity to grow in a dynamic and fast-paced industry. The role combines handling customer inquiries from both businesses and consumers, managing customer data in our internal systems with accuracy, providing top-quality support while ensuring excellent customer experience.

Responsibilities:

• Deal directly with client’s enquiries through phone, email and live chat

• Customer onboarding and KYC documentation review

• Provide customer support for cards and card issuing

• Work on shift basis, covering weekdays, weekends, and public holidays

• Respond promptly to customer enquiries, handling and resolving them accordingly

• Feeding back all suggestions for improvement and market research to senior staff

• Record and maintain customer information in company’s systems

• Daily customer data entry and maintenance

• Fraud monitoring

• Identify churn risks and monitor customer activity

• Work closely with other departments to help deliver exceptional customer experiences

• Record data based on customer pain points and complaints

Requirements:

• Previous Client experience/support team and experience in back office working with different systems will be considered as an advantage

• Fluent verbal and written English

• Knowledge of any other languages will be considered an advantage (German, Portuguese, Italian, Spanish)

• Computer literate

• Ability to work shifts in order to cover shift rotation

• Exceptional communication and organizational skills

• Attention to details and procedures

• Ability to multitask, prioritize and manage time effectively

• Positive and collaborative team player

• Knowledge of payments industry will be considered as an advantage

Benefits:

• Private health insurance plan fully sponsored by the company from day one

• 21 days of Annual Leave (reaching up to 30 days)

• Birthday leave

• Happy hour with drinks and snacks every Friday

• Employee Training plans

• Benefits card with exclusive discounts to shops, restaurants, private school etc

• Sports Benefit participation scheme ( Platinum Package)

• Employee Referral bonus

• Internal cafeteria with barista, unlimited snacks, fruits, coffee

• Performance Bonus

• Employee wellness application ( mental, financial, nutritional )

• Gaming Corner

Apply at: Customer Support Representative

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Please note that our company works with recruitment agencies on a pre-approved basis only. A recruitment agency that wishes to submit candidate profiles or resumes for consideration must obtain prior written consent from our HR team.

We do not accept unsolicited resumes from recruitment agencies, and we will not be responsible for any fees related to unsolicited CVs.