#KH81977 Type: Full time

For over 49 years, Kanika Hotels & Resorts has been a leader in hospitality design, earning numerous awards for innovation and talent development. Our success comes from our dedicated team, and we’re always excited to welcome new members.

As a Guest Services Supervisor, you will lead a team of Guest Services Officers to deliver exceptional hospitality, ensuring guests have memorable experiences from arrival to departure. If you have a passion for customer service, strong leadership skills, and the ability to handle high-end guest interactions, this role is perfect for you.

Key Responsibilities:

• Supervise and support the Guest Services team to ensure seamless and personalized guest experiences.
• Oversee restaurant reservations, special occasion arrangements, and VIP guest services.
• Address guest inquiries, issues, and complaints efficiently and professionally.
• Ensure VIPs and Loyalty Club Members receive their benefits and special recognition.
• Coordinate with Housekeeping and F&B teams to manage arrivals, special requests, and VIP setups.
• Review arrival lists to verify room allocations and amenities in advance.
• Assist in organizing management cocktail events and participate in PR activities.
• Monitor guest feedback on platforms like TripAdvisor and Booking.com, ensuring timely responses and service improvements.
• Conduct training and mentorship for Guest Services Officers to maintain high service standards.
• Ensure adherence to hotel policies, procedures, and service excellence standards.

Qualifications and Experience:

• Diploma in Hospitality Management, Public Relations, or a related field.
• Minimum 3 years of experience in a 4-star or 5-star hotel, with at least 1 year in a supervisory role.
• Warm, guest-focused personality with strong leadership and teamwork skills.
• Fluent in English and Greek (additional languages are a plus).
• Excellent communication and problem-solving abilities.
• Strong understanding of personal appearance and hygiene standards.
• Proficiency in hotel management software; knowledge of Fidelio is an advantage.
• Must be an EU citizen or hold a valid EU work permit.

The Kanika Hotels and Resorts Benefits:

• Be recognized for your hard work through our Recognition and Rewards Scheme
• Enjoy delicious meals during work hours at our KANIKAFE
• Secure your future with a provident fund after just six months
• Receive a 13th salary and an Easter bonus of 20% (pro-rated) based on Basic salary
• Benefit from 21 days of annual leave (pro-rated)
• Earn extra allowances for working on Sundays or public holidays

Accommodation Benefits:

• Airport taxi transfer upon arrival for a smooth start (from the nearest airport)
• Stay in shared accommodation with three meals daily
• Plus, all the above perks to enhance your experience!

Ready to take your hospitality career to the next level and make a real impact? We’re looking for passionate professionals like you to join our team!

Don’t miss your chance—apply now and submit your CV here:

https://form.asana.com/?k=fK_0bLU4810AQDxN7xwH7w&d=6450303080948

"Your journey to success starts with Kanika Hotels and Resorts"