FLCP AUTOMOBILE LTD

Overview

Location: BENTLEY SERVICE STATION LIMASSOL

Company: Bentley Cyprus

Function: Service Advisor

Contract: Full time

Location: 40, Iapetou, Limassol

Bentley Motors is combining a world of luxury and progressive technology to embrace an electrified future. Join us as we embark on the most transformative phase in Bentley’s history.

Purpose of the Role
Join the After Sales team as a Service Advisor, focus on Customer Service. You'll provide technical advice and a consultation and guidance to support and ensure customer service compliance. Reporting into the After Sales Manager your main responsibilities include.

• Making appointments, processing repair orders, quotes and invoices
• Providing customer support via phone and face-to-face at the service station 
• Qualifying customer problems and logging them for technicians to review
• Ensuring customer approval for all remedial work to be carried out
• Promoting our range of vehicle parts and accessories
• Internal coordination of service work to adhere to commitments made to customers
• Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle

About you – Skills and Experience

•  Proven excellent customer service and communication skills with a commitment to providing the best possible standard of customer service.
• An outstanding attitude and passion for customer service.
• Passion for Cars and technology.
• Strong interpersonal and presentation skills.
• Ability to work autonomously.
• An enthusiastic, dynamic and team-orientated personality
• Willingness to learn and develop and keep up-to-date with complex/ technical/product information.
• Strong organisational and prioritisation skills.
• Team player that offers help and support to others.
• Thorough knowledge of computer applications (MS Office)

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